"My Account" allows you to:
- edit your details
- manage your address book
- modify your password
- redeem vouchers
- have an overview of all orders and products
- view your wish lists and product availability lists
The overview gives you a quick glance of your:
- billing address
- delivery address
- additional information
"My Orders" allows you to view all previous orders placed. You are able to follow the progress of all your orders and call upon their respective details.
Modifying Billing / Delivery Addresses
Modifying Delivery Addresses
When creating a customer account, you have the option of adding several delivery addresses, i.e. collection points such as a Packstation, UPS Access Point, etc. and selecting one address from this list to which your order is to be shipped.
Please note that the selected address cannot be modified via your account once an order has been completed. If a delivery address needs to be modified once an order is completed, we kindly ask that you contact our Customer Service Team.
The shipping companies used each offer their own collection points.
It is important to note that the collection point address and your name are entered in the address file separately. If not, the package cannot be delivered. Adding a note to your order informing us that you would like to collect your package at one of the collection points will not suffice. If a collection point address is not added/entered, the package will automatically be shipped to your residential address.
Modifying Billing Addresses
Your billing address can be modified under "My Account" before placing an order.
Please note that your billing i.e. delivery addresses cannot be modified under "My Account" once an order has been completed. In order to do so, we kindly ask you contact our Customer Support Team.
Modifying Passwords or Email Addresses
You have the option of modifying your email address and password under My Account. To modify your email address, simply edit your personal information in your account overview. Your password can be modified by clicking on "My Account" followed by clicking on the "Change Password" link in the menu bar.
Please send an email to firstname.lastname@example.org if you require any further assistance.
Customer Account Features
You have the option of creating wish lists in your customer account. Use these wish lists as a memo for future purchases or make them public by sharing the desired wish list via email. To do so go to "My Wish List" and click on the "Edit" button. Check the "Share wish list" option and click "save". Once these steps are completed you are able to share the link publicly.
The wish list can be modified or deleted at any time. Several wish lists can be created at any one time.
Product Availability Alerts
If you are interested in purchasing a product that is currently not available, let us notify you once it is back in stock. To activate the product availability alert, click on the "Notify me when available" button on the product page. This item will then be added to your "Product Availability Alerts" list and you will automatically receive an email once the item is back in stock.
The "Easy Reorder" feature allows you to easily and quickly reorder items that you have ordered previously. Click the "Easy Reorder" button at the top right-hand side of the website and choose the time frame in which the desired products were purchased. The product will appear in the "My Purchased Products" list and can then be added to the basket.
Products that are not on this list can also be added to the basket.
We appreciate receiving product reviews from our customers. Product reviews are both valuable to us and our customers. You need to be a registered customer to make review products. A product can be reviewed and rated under "My Account" or on its product page.
We use a star system to evaluate our products whereby 5 stars corresponds to the best possible rating. Furthermore, you have the option of adding a comment to each product. These comments give us and our customers valuable insight into the product(s).
Guidelines for Writing Reviews
When composing a product review, please follow the guidelines below:
- Focus exclusively on the product that you want to rate and your actual experience using it.
- The evaluation should not extend to our customer service, ordering or shipping process itself. Should you have any questions regarding the purchase of goods or would like to leave a comment or suggestion about our shop, please contact our Customer Service Team.
- Mention specific details about the advantages and disadvantages of the product.
- Keep in mind that the purpose of writing reviews is to be a source of information for other customers who are considering purchasing this product.
We reserve the right to delete or block a product review if it contains one of the following:
- Information that does not relate to the product itself.
- Obscenities, slanderous or other descriptive language that is unsuitable for a public forum.
- Prices, advertising, spam or references to other products, offers, websites or competitors.
- E-mail addresses, phone numbers, links to other websites and contact information.
- Critical or spiteful comments about other reviews on the website.
- All pictures that show the improper use of the goods.
We ask you to please refrain from commenting on our product selection, pricing, order processing or delivery, as well as any other questions about our Customer Service on our product review platform. Our Customer Service representatives do not see these requests and therefore cannot respond in a timely manner. Please forward any requests, feedback and suggestions directly to our Customer Service Team.
Thank you for taking the time to share your opinion with others.
In addition to customer reviews we import reviews published on the external website www.verified-reviews.com. This incorporates the collection, management and display of verified customer reviews. It is possible that you may receive an email from Verified Reviews after completing an order, requesting a review be made. Here you are able to write a review about your experience regarding our online shop.
Your personal data saved in our system is not forwarded to the external website. The Verified Reviews email is an automatically generated, once-off email sent to you after an order has been completed. The email address provided is not used by Verified Reviews for any other purpose, and unwanted advertisements will not be sent from this external website.
Click here to enter your e-mail address and we will send you an e-mail with steps on how to create a new password.
If you encounter further difficulties, please contact us!